Learn Swedish Lab - Terms & Conditions

Learn Swedish Lab (“we,” “us,” “our”) provides Swedish language courses for individuals and companies, for medical licensing, YKI, Swedex and Tisus test preparation, and related educational services. By enrolling in our courses, you agree to comply with these Terms and Conditions.

General Rules

Students are responsible for keeping track of their class schedule and updating their contact information.
All communication must be via email; phone or social media requests are not valid.
Course and payment inquiries should go through the administration, not teachers. Scheduling of individual courses is agreed on directly with the teacher.
Teachers will respond to emails related to bookings, scheduling and homework feedback but may not answer more demanding curriculum questions outside of lessons due to their own private time.
Participants are required to keep their camera switched on during lessons and their microphone muted, except when speaking.
Course teachers may change when necessary.
Registrations are non-transferable.
Learn Swedish Lab materials cannot be shared externally. Sharing, copying, distributing, publishing, selling or uploading any course materials without prior written permission is strictly prohibited.
Discrimination of any kind is not tolerated and may result in removal.
Students who attend at least 80% of a course can request a Learn Swedish Lab certificate. This certificate cannot replace the YKI test, Swedex or Tisus test certificate. It is a course-level and participation certificate instead.
Certificates may be withheld if payment is incomplete.
Individual lessons last 60 minutes, and group lessons (6-12 students) last 90 minutes unless agreed differently by email with the school administration. The duration of the individual and semi-individual lessons (2-5 students) can be agreed on with the school administration.
Phones must be on silent during class.
Learn Swedish Lab reserves the right to choose its students and cancel registrations if necessary.
Students may not record live lessons using screen recording, AI note-taking or transcription tools or any other recording software or device. Official lesson recordings and lesson notes are provided by Learn Swedish Lab.

Cancellation Policy

Individual Private Lessons: Individual lessons must be canceled or rescheduled at least 24 hours before the lesson time via email sent to the teacher. Late cancellations or no-shows are fully charged with no exceptions. Full refunds for your lesson packages (10, 20, 40 or 50 packages) are possible only if the package is canceled within 24 hours after the first lesson. Otherwise, the lesson package fee is non-refundable.
Group Courses: Group courses follow a fixed schedule, and missed lessons cannot be rescheduled or refunded. Full refunds only if cancelled within 24 hours after the first lesson. Later cancellations require full payment and are non-refundable, and installment payments continue as scheduled even if a student takes a break. It is possible to postpone group course participation (check Postponement & Rescheduling).
In case you cannot attend a lesson which is a part of a group course, and give an obligatory 24-hour notice to the teacher by email, the lesson is recorded and shared with you with a 7-day access to watch.
Discounted Courses: Non-refundable. Refunds are calculated based on original prices, not discounted rates.
All Cancellations for Group Courses: Must be submitted via email to info@learnswedishlab.com. Phone or message cancellations are not accepted.
For courses with installment payment plans, the registration fee is non-refundable after the student’s place has been confirmed, unless the student qualifies for an applicable money-back guarantee stated for that specific course. Remaining installment payments must be paid according to the agreed schedule.

Postponement & Rescheduling

Group courses and individual lesson packages can be postponed for up to 3 months with a €50 fee, subject to approval via email.
Postponed group course participation continues where you left off in your first-course curriculum.
Individual lesson packages have an expiration time. Once purchased, individual lesson packages must be used within the following timeframes: 10-lesson package: valid for 2 months; 20-lesson package: valid for 4 months; 40- and 50-lesson package: valid for 6 months.
All individual full preparation packages for YKI, Swedex, and TISUS exams are subject to a fixed validity period and must be used within the timeframe stated on the website in the course catalogue.
Lessons not used within the validity period expire automatically and cannot be transferred, extended, refunded, or converted into other services, unless otherwise agreed in writing in exceptional circumstances. The responsibility for scheduling and completing lessons within the validity period lies with the student. These time limits ensure regular lessons with the teacher, promoting faster progress, more efficient learning and better results.

Guarantee Policies

Total Beginner to YKI

The 100% YKI Pass Guarantee applies exclusively to the Total Beginner to YKI course for Finnish citizenship. To be eligible, the participant must attend all scheduled lessons and submit all required homework assignments in full and on time. For the purposes of this guarantee, a lesson shall be considered attended only if the participant is present and actively participating throughout the entire scheduled lesson duration. Partial attendance, late arrivals, early departures, prolonged absences during a lesson or logging into a lesson without remaining present for its full duration shall not qualify as attendance under this guarantee.

If the participant does not pass the first upcoming YKI test after meeting all course requirements, they are entitled to repeat the Total Beginner to YKI course once, free of charge. The repeat participation must take place in the next available Total Beginner to YKI course. Deferring participation to a later course is not permitted under this guarantee.

The guarantee covers tuition only and does not include exam fees or other external costs. The language school does not guarantee that the same teacher, course schedule or lesson times will be available during the repeated course.

Swedish A1+A2 for Beginners

Students who attend every scheduled live lesson and submit all required homework assignments on time are eligible to receive one additional B1.1 module free of charge. Attendance and homework completion are determined solely by Learn Swedish Lab’s records. A lesson shall be considered attended only if the participant is present and actively participating throughout the entire scheduled lesson duration. The bonus cannot be exchanged for cash, transferred to another person or postponed to another course unless otherwise approved by the school.

Official lesson recordings are provided for students who miss a class or wish to review lesson content. Access to recordings is personal and must not be downloaded, copied, shared or distributed. Students receive access to each recording for 30 days. This policy applies exclusively to the Swedish A1+A2 for Beginners course.

Our standard cancellation and postponement policies apply to this course as well. Please see the policies above for more information.

Payment Policies

Payments must be received before the course begins, up to the date stated on the website in the course catalogue.
Accepted payment methods: bank transfer (invoice) and PayPal.
Unpaid invoices beyond 14 days may be sent to collections.
All invoices will be issued by the 15th of the following month at the latest.
Discounted courses cannot be refunded or transferred.
Installment payments continue as scheduled even if a student takes a break, unless the postponement fee is applied.

Last updated: July 15th, 2026